Refund Policy

1 Our Service Model

FixMyTVStream.us provides independent, telephone-based technical support services to consumers experiencing issues with streaming platforms (such as Paramount+) and streaming devices (such as Amazon Firestick, Smart TVs, Roku, and others).

Our services are provided on a per-incident, fee-based basis. A fee is agreed upon and charged before or immediately upon commencement of a support session. The fee covers the time, expertise, and resources of our specialist team in diagnosing and attempting to resolve your technical issue.

2 Pricing and Payment

The cost of our services will be clearly communicated to you before any work begins. You will be given the opportunity to accept or decline our service fee before we commence any support session. Proceeding with the support session after being informed of the fee constitutes your agreement to pay that fee.

• All fees are quoted and charged in US Dollars (USD).
• Payment is collected via credit card, debit card, or other accepted payment methods through our PCI-compliant payment processor.
• You will receive a confirmation of your payment upon completion of the transaction.
• We do not store your full payment card details on our systems.

If you have any questions about our pricing before engaging our services, please call us at (888) 504-0840 or email support@fixmytvstream.us.

3 When You Are Eligible for a Refund

We are committed to resolving your issue. If we are unable to do so, or if our service does not meet the standards described, you may be eligible for a full or partial refund in the following circumstances:

3.1 Issue Not Resolved

If our specialist is unable to resolve your technical issue during the support session despite making all reasonable efforts, you may be eligible for a full refund of the service fee paid for that session.

3.2 Incorrect Diagnosis

If it is determined that our specialist incorrectly diagnosed your issue and the solution provided did not address your actual problem, you may be eligible for a full or partial refund at our discretion.

3.3 Billing Error

If you were charged an amount different from the fee agreed upon prior to the support session, the discrepancy will be immediately refunded upon verification.

3.4 Duplicate Charge

If you were charged more than once for the same support session in error, all duplicate charges will be refunded in full.

3.5 Cancellation Before Service Commencement

If you have paid for a service and the support session has not yet commenced, you may cancel and receive a full refund.

4 When Refunds Are Not Available

Refunds will generally not be issued in the following circumstances:

4.1 Issue Successfully Resolved

If our specialist successfully resolved your stated technical issue during the support session, the service fee is non-refundable, even if a different or new issue arises at a later date.

4.2 Issue Caused by Third-Party Factors

If your issue is caused by factors outside our control — such as an outage or maintenance period on the part of Paramount+, Amazon, or another streaming platform — and we have clearly communicated this to you, a refund will not typically be issued for time spent diagnosing the issue.

4.3 Customer Declined Recommended Solution

If our specialist provided a clear, technically sound solution and you declined to implement it, and as a result the issue was not resolved, a refund will not be issued.

4.4 Customer-Caused Complications

If the issue was complicated or prevented from being resolved due to the customer's actions during the support session (e.g., making changes that conflicted with the specialist's guidance), a refund will not typically be issued.

4.5 Request Made Beyond 7-Day Window

Refund requests must be submitted within 7 calendar days of the support session. Requests submitted after this period will not normally be considered.

4.6 Repeat Use of Service

Customers who have used our services multiple times and previously accepted resolutions without dispute are not eligible for retrospective refunds on prior sessions.

5 How to Request a Refund

To request a refund, please contact us using one of the following methods within 7 calendar days of your support session:

5.1 By Phone (Fastest)

Call us at (888) 504-0840 and speak to a member of our team directly. This is the fastest way to have your refund request assessed and processed.

5.2 By Email

Send your refund request to support@fixmytvstream.us with the subject line: "Refund Request — [Your Name] — [Date of Session]"

Please include the following information in your request:

• Your full name.
• The phone number you called from or used to register your session.
• The date and approximate time of your support session.
• The nature of your issue and what you believe was not resolved.
• The amount you were charged.

We will acknowledge your refund request within 2 business days and aim to resolve it within 5 business days.

6 Refund Processing

Approved refunds will be processed as follows:

Payment Method	Refund Method	Processing Time
Credit Card	Refunded to original card	5–10 business days
Debit Card	Refunded to original card	5–10 business days
Other methods	Agreed with customer	5–10 business days

Refund timescales are subject to your card issuer's processing times, which are outside our control. If you have not received your refund after 10 business days from our confirmation, please contact us so we can follow up.

7 Chargebacks and Disputes

We strongly encourage you to contact us directly before initiating a chargeback with your bank or card issuer. Chargebacks are a last resort and are intended for cases of unauthorised or fraudulent transactions. Initiating a chargeback for a legitimate service transaction may have consequences including:

• Delays in resolving your issue compared to contacting us directly.
• Possible restriction of access to our services in future.
• A formal response from us to the card issuer with records of the service provided.

If you believe a charge was genuinely unauthorised — meaning someone used your payment details without your knowledge — please contact both your card issuer and us immediately so we can investigate.

We maintain detailed records of all support sessions, including call recordings and timestamps, which may be provided to card issuers during dispute resolution processes.

8 Service Guarantee

While we cannot guarantee that every technical issue can be resolved in every circumstance (as some issues may stem from factors entirely outside our control, such as platform outages or hardware failure), we guarantee the following:

• Our specialists will make every reasonable effort to resolve your issue.
• You will be informed of the service fee before any work begins.
• You will be treated with respect and patience throughout your support session.
• If we cannot resolve your issue, we will be honest about this rather than charging for ineffective work.
• Any refund requests will be handled promptly, fairly, and transparently.

9 Independent Service Reminder

10 Contact Us

If you have any questions about this Refund Policy or wish to make a refund request, please contact us: