Important: This Privacy Policy explains how FixMyTVStream.us ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website at fixmytvstream.us or contact us for support services. Please read this policy carefully. By using our website or services, you agree to the practices described in this policy.
FixMyTVStream.us is an independent, third-party technical support service based in the United States. We provide phone-based technical assistance to consumers experiencing issues with streaming platforms and devices, including but not limited to Paramount+, Amazon Firestick, Smart TVs, Roku, and related devices.
We are not affiliated with, endorsed by, sponsored by, or officially connected to Paramount+, Paramount Global, Amazon, Amazon Firestick, Fire TV, or any other streaming platform or device manufacturer. All product names, trademarks, logos, and brand names referenced on this website are the property of their respective owners and are used solely for identification purposes.
Registered Business: FixMyTVStream.us operates as an independent support services provider in the United States. By contacting us, you acknowledge that we are an independent service and not an official support channel of any streaming platform or device manufacturer.
We may collect the following categories of personal information from you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | First name, last name | To identify you and personalise service |
| Contact Data | Email, phone number | To deliver support and respond to enquiries |
| Technical Data | IP address, browser, device type | Website operation and security |
| Usage Data | Pages visited, time on site | Analytics and service improvement |
| Call Data | Call recordings, duration, number | Quality assurance, compliance |
| Payment Data | Last 4 digits, billing address | Processing service payments |
| Marketing Data | Ad interaction data, preferences | Delivering relevant advertisements |
We collect information in the following ways:
We use the information we collect for the following purposes:
We do not sell your personal information to third parties for their own marketing purposes. We share data with advertising platforms solely to deliver and measure our own advertisements about our services.
Where applicable under data protection law (including the GDPR and similar frameworks), we rely on the following legal bases to process your personal information:
| Purpose | Legal Basis |
|---|---|
| Providing support services you have requested | Performance of a contract |
| Processing payments for services | Performance of a contract |
| Responding to enquiries and communications | Legitimate interests / Contract |
| Operating and improving our website | Legitimate interests |
| Fraud prevention and security | Legitimate interests / Legal obligation |
| Google Ads and remarketing cookies | Consent (where required) |
| Analytics (Google Analytics) | Consent / Legitimate interests |
| Call recording | Consent / Legitimate interests |
| Compliance with legal obligations | Legal obligation |
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
We engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing, website hosting, data analytics, email delivery, customer relationship management (CRM), and advertising services. These service providers are contractually required to protect your information and may only use it for the purposes for which it was disclosed.
We use Google Ads and may use other digital advertising platforms. These platforms may receive technical information (such as cookies and device identifiers) to deliver, measure, and optimise our advertisements. We do not share personally identifiable information such as your name or phone number with advertising platforms without your consent.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or where we believe disclosure is necessary to:
If FixMyTVStream.us is involved in a merger, acquisition, asset sale, or restructuring, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
We may share your information with other parties where you have given us your express consent to do so.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support our advertising activities.
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for website operation — login sessions, security, form functionality | Session / Short-term |
| Performance / Analytics | Google Analytics — tracks page views, visit duration, traffic sources | Up to 2 years |
| Advertising / Targeting | Google Ads conversion tracking and remarketing — records ad interactions | Up to 2 years |
| Functionality | Remembers your preferences and settings across visits | Up to 1 year |
You can control and manage cookies in several ways:
Please note that disabling certain cookies may affect the functionality of our website.
We use Google Ads to promote our services and to reach potential customers who may be searching for streaming support services. The following practices apply:
We use Google Ads conversion tracking to measure the actions people take after clicking our advertisements, such as making a phone call or submitting a contact form. This helps us understand how effective our ads are and improve our campaigns. Conversion tracking data is aggregated and does not personally identify individual users.
We may use Google's remarketing feature to show advertisements to people who have previously visited our website. This is done through the placement of a Google cookie on your device when you visit our site. You can opt out of Google's use of cookies for advertising purposes by visiting Google Ad Settings.
All of our Google Ads campaigns are operated in compliance with Google Ads Policies. Our advertisements:
We may use Google Analytics' Demographic and Interest Reporting to understand the age, gender, and interests of our website visitors in aggregate. This data is used to optimise our website content and advertising. Individual users are not identified through this reporting.
We are committed to full compliance with Google Ads policies. If you believe any of our advertisements are misleading, inaccurate, or in violation of any policy, please contact us at [email protected].
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Support records | 3 years from last interaction | Service records, dispute resolution |
| Payment records | 7 years | Tax and accounting compliance |
| Call recordings | 90 days | Quality assurance |
| Contact form submissions | 2 years | Response records, follow-up |
| Website analytics data | 26 months | Usage analytics (Google Analytics default) |
| Marketing / ad data | As per Google Ads policy (typically 90 days) | Conversion measurement |
When your personal information is no longer required, we will securely delete or anonymise it in accordance with applicable data protection law.
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Please Note: While we take all reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data.
If you believe your personal information has been compromised or misused, please contact us immediately at [email protected].
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
You have the right to request a copy of the personal information we hold about you.
You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
You have the right to request that we delete your personal information in certain circumstances, subject to our legal obligations to retain certain records.
You have the right to request that we restrict the processing of your personal information in certain circumstances.
Where technically feasible and legally applicable, you have the right to receive your personal information in a structured, commonly used, machine-readable format.
You have the right to object to our processing of your personal information where we rely on legitimate interests as our legal basis, including processing for direct marketing purposes.
Where we rely on your consent to process your information (such as for non-essential cookies or call recording), you have the right to withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details in Section 18. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
If you are not satisfied with our response, you have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):
To submit a California privacy request, please contact us at [email protected] or call us at (888) 504-0840. We will verify your identity before processing requests.
Do Not Sell or Share My Personal Information: FixMyTVStream.us does not sell, share for cross-context behavioural advertising, or trade your personal information to or with third parties for monetary or other valuable consideration.
Our website and services are not directed to children under the age of 13 (or under the age of 16 in certain jurisdictions), and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will promptly delete any such information from our records upon verification.
We comply with the Children's Online Privacy Protection Act (COPPA) and do not knowingly collect or solicit personal information from anyone under 13 years of age.
Our website may contain links to third-party websites, products, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party websites.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
References to third-party brands or platforms (such as Paramount+, Amazon, Google) on our website are for identification purposes only and do not constitute endorsement, affiliation, or association with those companies.
Calls to and from our support line at (888) 504-0840 may be recorded for the following purposes:
Where required by law, callers are informed that their call may be recorded at the beginning of the call. By continuing a call after this notification, you consent to the recording of that call.
Call recordings are stored securely for up to 90 days and are accessible only to authorised personnel. They will not be shared with third parties except as required by law or as described in this Privacy Policy.
State-Specific Notice: Some US states (including California) require all-party consent for call recording. Where applicable, we obtain consent from all parties before recording a call. If you are calling from a state that requires your consent for recording, you will be notified and given the opportunity to consent or decline before the recording begins.
In compliance with applicable consumer protection laws and Google Ads policies regarding misrepresentation, we state the following clearly and prominently:
FixMyTVStream.us is an independent third-party technical support service. We are NOT affiliated with, endorsed by, sponsored by, or officially connected to Paramount+, Paramount Global, Amazon, Amazon Firestick, Fire TV, Roku, Apple, Google, or any other streaming platform, device manufacturer, or technology company.
All product names, trademarks, service marks, logos, and company names mentioned on this website are the property of their respective owners and are used solely for identification purposes to describe the services we support.
Our services are provided independently and for a fee. We are not an official support channel and our services are not affiliated with or sponsored by the companies whose products we support.
Our advertising, including Google Ads campaigns, clearly identifies us as an independent service provider. We comply with all applicable advertising disclosure requirements and Google Ads policies relating to misrepresentation, impersonation, and affiliate disclosures.
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:
Your continued use of our website or services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:
FixMyTVStream.us
📞 Phone: (888) 504-0840 — Available 24/7
📧 Email: [email protected]
🌐 Website: www.fixmytvstream.us
🇺🇸 Location: United States
We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters, please call us directly.