Call Recording & Consent

At FixMyTVStream, we are committed to transparency and compliance with U.S. laws regarding call monitoring and recording. This page explains how we handle call recordings and how we obtain your consent.

1. Purpose of Call Recording

We may record or monitor calls to our support line for the following reasons:

• Quality assurance and training of our agents.

• Improving our customer support services.

• Record-keeping for compliance and dispute resolution.

2. Consent to Recording

• By calling our support number +1 (555) 123-4567, you acknowledge and consent that the call may be monitored or recorded.

• In states where all-party consent is required (also called “two-party consent” states), our agents will notify you and request verbal confirmation before continuing a recorded call.

• If you do not consent to call recording, you may choose not to continue the call or request a non-recorded support option (if available).

3. Data Retention

• Call recordings are retained for [insert duration, e.g., 90 days] unless required longer for legal or compliance purposes.

• After the retention period, recordings are securely deleted.

4. Sharing of Recordings

• Recordings are not shared or sold to third parties.

• They may only be shared with authorized service providers who help us operate securely, or if legally required (e.g., court order, government request).

• Recordings are never shared with Paramount Global, Peacock, or their affiliates.

5. Your Rights

• You may request access to your call recording (if available) by contacting us.

• You may also request deletion of recordings where legally permissible.

6. Disclaimer

FixMyTVStream is an independent third-party support provider. We are not affiliated with, endorsed by, or acting on behalf of Paramount Global, Peacock, or their affiliates.