Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Contact Information: Phone number, email address (if provided), and any other information you voluntarily provide when contacting us.

• Call Data: Time, date, duration, and content of calls. Calls may be recorded for quality assurance and training.

• Device Information: Basic technical details such as device type, operating system, and browser used to access our Site.

• Service Information: Details you share about your streaming or device issue so we can assist you.

2. How We Use Information

We use collected information to:

• Provide customer support and troubleshooting services.

• Respond to inquiries and requests.

• Improve the quality of our services and train our staff.

• Maintain business records and comply with legal obligations.

• Prevent fraud or misuse of our services.

3. Call Recording & Consent

• Calls to +1 (555) 123-4567 may be recorded for quality and training purposes.

• By calling our support line, you consent to call recording where permitted by law.

• In states that require all-party consent, our agents will notify you and request verbal consent before proceeding with a recorded call.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information only in these circumstances:

• With service providers who help us operate our business (e.g., call center software providers, secure data storage).

• To comply with legal obligations, court orders, or government requests.

• To protect our rights, safety, and the safety of others.

We do not share your data with Paramount Global, Peacock, or their affiliates unless required by law.

5. Data Retention

• Call logs are retained for [insert duration, e.g., 12 months].

• Call recordings are retained for [insert duration, e.g., 90 days] unless required longer for legal or compliance reasons.

• Website logs and analytics are retained for [insert duration, e.g., 6 months].

6. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal data we hold about you.

• Request correction or deletion of your information.

• Opt out of marketing communications (if applicable).

To exercise your rights, contact us at support@fixmytvsteam.com.

7. Cookies & Tracking

Our Site may use cookies and similar technologies to improve functionality and analyze site traffic. You can disable cookies in your browser settings, but some site features may not function properly.

8. Security

We implement reasonable safeguards (technical, physical, and administrative) to protect your information. However, no method of transmission over the internet or by phone is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to external websites (including official Peacock or Paramount support pages). We are not responsible for the privacy practices of those third parties.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”